Compensation Structure: $70,000 - $80,000 Annual Base Salary + Bonus based on experience.  

Status: Full-Tim Days

POSITION SUMMARY

We’re looking for an experienced and community-minded Business Development & Marketing Manager who understands the unique needs of long-term care—particularly within rural communities—and has a genuine passion for relationship-building. The ideal candidate thrives in a close-knit environment and excels at engaging both local and broader healthcare networks, providers, families, and community organizations to strengthen our census, expand our visibility, and enhance our impact.

Key Responsibilities (see job description)

• Develop and implement strategic plans to increase resident census and enhance community engagement.

• Develop marketing strategies that reflect the values of LB Homes and the needs of our community.

• Share our story through digital and print outreach.

• Build and maintain trusted relationships with hospitals, clinics, senior service organizations, etc. in Fergus Falls and beyond.

• Represent the facility at community events, health fairs, and networking opportunities across Otter Tail County.

• Oversee digital and print marketing efforts tailored to our audience.

• Collaborate with admissions and clinical teams to ensure smooth transitions and positive resident experiences.

• Analyze referral trends, market data, and community needs to inform outreach strategies.

Education:

• Bachelor's Degree (four-year college or technical school) or Work Equivalent, Field of Study: Marketing & Business Development preferred.

• Experience in SNF or healthcare marketing, CRM proficiency, and strong relationship/sales skills.
• 5-7 years of Business Development and Marketing/Communications experience is preferred.
• HealthCare marketing experience preferred.
• 3–5 years in a leadership role, preferably within healthcare, senior living, or nonprofit sectors.
•  
  A strong understanding of consumer-facing and market development materials. 
• Demonstrated success in growing census or revenue through strategic initiatives.
• Experience managing multi-channel marketing campaigns and brand development 

Computer Skills: 

• Microsoft Office Suite, Proficiency with social media platforms, Adobe Photoshop, Proficient with Good Fundamentals (Ads, Analytics, Marketing Platform, Campaign Manager).  Familiarity with CRM systems, marketing automation tools, and analytics platforms. 

What We Offer

• A meaningful role in a mission-driven organization

• Competitive salary and performance-based incentives

• Comprehensive benefits (medical, dental, 403b, etc.)

• Supportive team that feels like family

• Opportunity to grow professionally while serving the needs of the community

 Competency Statement(s) 

•       Integrity - Always do what is right

•       Compassion - Open your heart and show you care

•       Dedication - LB Homes can count on you

•       Teamwork - Help each other make it happen

•       Customer Service - Know the need and meet it

•       Strategic planning and leadership

•       Business development and partnership building

•       Marketing campaign execution

•       Brand management and storytelling

•       Strong organization, communication, and public relations skills 

POSITION SUMMARY

See Full Job Description

Under the direction of the Licensed Nurse, provides nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental and psychosocial well-being of each resident as determined by resident assessment and individual plans of care.  

Pay Range of $20.00 - $24.00 per hour based on skills, education, and experience plus any applicable shift differentials. 

_______________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function competently. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Essential Functions Statement(s)

• Exhibits an attitude of respect and dignity toward all individuals: residents, families, and staff.   
• Communicates and cooperates with residents, families, other employees, and visitors.  
• Meets employee expectations as stated in the LB Homes Employee Handbook and facility policies.  
• Guards and assures the privacy of residents and their health care information.   
• Reports any noted safety hazard to their supervisor immediately and participates in resolving the concern.  
• Encourages and assists residents to identify and participate in activities of interest.  
• Follows general and nursing department safety policies and procedures. Approaches all tasks with a safety-first attitude and a commitment to perform tasks as instructed.  
• Performs all duties followng infection control standards.  
• Supports and participates in the onboarding and training activities for new LB Homes employees.  
• Spends all duty time with a resident-centered focus.  
• Provides resident care according to the care plan.  
• Performs tasks according to Nursing Assistant Task Listings, unit schedules and as identified on the residents' care plans.  
• Maintains records and enters information into computer kiosks re: patient care provided and noted condition changes. Reports problems to the Team Leader.  
• Recognizes an emergency situation and responds according to LB Homes Emergency Procedures. Participates in Emergency Drills in their work area.  
• Completes 12 hours of Nursing Assistant role related education annually.  
• Speaks, reads and writes English.  
• Is free of communicable disease.  
• Successfully performs each Nursing Assistant Competency according to the "Resident Needs and Competency Worksheet" items which are identified based on the Facility Wide Resource Assessment.  

Competency Statement(s) 

• Integrity - Always do what is right.  
• Compassion - Open your heart and show you care.  
• Dedication - LB Homes can count on you.  
• Team Work - Help each other make it happen.  
• Customer Service - Know the need and meet it.  
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.  
• Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.  
• Energetic - Ability to work at a sustained pace and produce quality work.  
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.  
• Friendly - Ability to exhibit a cheerful demeanor toward others.  
• Tactful - Ability to show consideration for and maintain good relations with others.  
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.  
• Innovative - Ability to look beyond the standard solutions.  
• Interpersonal - Ability to get along well with a variety of personalities and individuals.  
• Responsible - Ability to be held accountable or answerable for one"s conduct.  
• Accountability - Ability to accept responsibility and account for his/her actions.  
• Reliability - The trait of being dependable and trustworthy.  
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.  
• Accuracy - Ability to perform work accurately and thoroughly.  
• Adaptability - Ability to adapt to change in the workplace.  
• Ambition - The drive to achieve personal advancement.  
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.  
• Conflict Resolution - Ability to deal with others in an antagonistic situation.  
• Communication, Oral - Ability to communicate effectively with others using the spoken word.  

LB Homes in Fergus Falls, MN is searching for a Facilities Manager to be the ultimate caretaker of our facilities. If you’re a hands-on problem solver with a passion for maintenance, repair, and ensuring everything runs like a well-oiled machine, we need you on our team! This position plays a critical role in the organization and is responsible for a variety of tasks related to the maintenance and upkeep of our facilities, from building and equipment maintenance to housekeeping and laundry as well as environmental health, safety, and compliance. We are looking for a team player with a strong problem-solving aptitude, excellent communication and interpersonal skills, and the ability to work independently with minimal supervision. This position also manages our wonderful maintenance, laundry, and housekeeping staff.

This is a full-time position (M-F), but will need to be on-call at times and/or work some weekends. The salary range for this position is $65,000 to $75,000 per year dependent upon experience. This position is eligible for benefits including health, dental, life insurance, 401k, AFLAC, etc.

 POSITION SUMMARY

Responsible for the planning, implementation, coordination and supervision of all mechanical operations, maintenance, communications, energy management, and manpower development progams for all properties.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Supervise Engineers, Maintenance staff, and Housekeeping/Laundry Supervisor  including hiring, training, personnel development, etc.
• Manage operational accounts for building as required and assist in development of operating and capital budgets.
• Assist in maintenance/engineering issues as required.
• Recommend/implement improvements for preventive maintenance program on an on-going basis.
• Develop/maintain effective building-specific maintenance and safety procedure manuals.
• Coordinate maintenance efforts with outside contractors and engineers.
• Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues; must remain current with latest HVAC technology trends.
• Maintain on-going communication with tenants, owners, and vendors.
• Respond to all emergency situations quickly (fire, evacuation, equipment failture etc) and customer concerns.
• Implement and administer inventory control programs/purchase parts and supplies.
• Develop specifications and assist in solicitation and administration of maintenance/repair service contracts.
• Ensure compliance with applicable codes, requisitions, government agency and company directives as relates to building operations.

• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Integrity – Always do what is right.
• Compassion – Open your heart and show you care.
• Dedication – LB Homes can count on you.
• Team Work – Help each other make it happen.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Decision Making - Ability to make critical decisions while following company procedures.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

SKILLS & ABILITIES

Education : Associate's Degree (two year college or technical school)

Experience : Three plus years related experience

Computer Skills : Basic skills for department activities.

Certifications & Licenses : A valid driver's license and Minnesota Boiler operator's license of 2^nd Class C and continuing education classes

POSITION SUMMARY

Under the supervision of the RN Charge Nurse, provides nursing and related services and supervises or monitors staff to assure delivery of care according to each assigned resident's individual care plan.  

Pay Range of $24.00 - $28.80 per hour based on skills, education, and experience plus any applicable shift differentials. 

See Full Job Description
________________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Essential Functions Statement(s)

• Provides direction to staff and secures additional professional assistance as indicated.  
• Consistently demonstrates proper performance of required licensed nurse competencies.  
• Assures implementation of each resident's physician orders.  
• Exhibits an attitude of respect and dignity toward all individuals; families, staff, residents, healthcare practitioners and venders. Communicates effectively and in a courteous manner.  
• Monitors care delivery by all staff on an on-going basis and gives staff direction as needed. Reports problems/concerns to Charge Nurse in a timely manner.  
• Assures performance of assignments on task listings and unit schedules to assure efficient use of staff, and accurate delivery of care.  
• Supports and participates in the onboarding and training activities for new LB Homes employees.  
• Meets employee expectations as stated in the LB Homes Employee Handbook and facility policies.  
• Encourages and promotes the resident's right to identify and participate in activities of interest and to feel and be as independent as possible.  
• Advocates for resident's rights. Reports suspected abuse or maltreatment immediately.  
• Uses policies and procedures as recommended courses of action for each individual resident's specific circumstances that are knows at a given time. Reports changes in resident condition or other resident concerns to RN Charge Nurse in a timely manner.  
• Spends all duty time with a resident-centered focus.  
• Responds to and investigates all activated alarms and resident calls promptly.  
• Guards the privacy and dignity of the residents.  
• Arranges for and provides care to meet quality standards and assures that each resident's needs are met.  
• Reviews and assures that individualized resident care plans are current and accurate. Consults with RN Charge Nurse about resident condition changes noted.  
• Makes and records nursing observations according to regulatory requirements and as necessary to reflect current resident condition, needs, cares received, and actions taken. Documents in resident's records in a complete, accurate and descriptive manner.  
• Recognizes an emergency situation and responds. Initiates LB Homes' emergency procedures and reports to the RN Charge Nurse or Incident Commander.  
• Monitors and assures that the dining room meal time experience is pleasant and promotes resident nourishment and hydration.  
• Assists in monitoring and evaluating job performance of unlicensed staff. Coaches staff as indicated.  
• Uses and enforces use of transfer belts, mechanical lifts and other safety equipment and techniques according to policy & procedure and Care Plan directions.  
• Uses good body mechanics for all tasks.  
• Monitors and maintains resident and building environment in a safe and tidy manner.  
• Takes prompt, corrective or preventive action whenever an actual or potential safety hazard is known.  
• Reports all injuries, no matter how slight, immediately and participates in problem solving to reduce likelihood of future injury. Prepares incident reports according to policies.  
• Assures resident care is performed following Infection Control, Universal and Standard Precautions.  
• Keeps exits, hall railings and work areas clear and without obstruction.  
• Washes hands in a proper and timely manner. Monitors staff performance for promoting resident hand washing in a timely way, especially after toileting.  
• Utilizes and assures staff use of gloves and other protective equipment according to infection control standards and facility policy.  
• Knows location of blood spill clean-up supplies and is able to follow directions to safely clean up a spill.  
• Disposes of used protective equipment properly.  
• Assures procedures are performed according to infection control standards and policies and procedures.  
• Handles, stores, disposes of used "sharps" according to current infectious waste control standards.  
• Immediately reports unprotected on-the-job exposure to blood borne pathogens.  

Competency Statement(s) 

• Integrity - Always do what is right.  
• Compassion - Open your heart and show you care.  
• Dedication - LB Homes can count on you.  
• Team Work - Help each other make it happen.  
• Customer Service - Know the need and meet it.  
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.  
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.  
• Training - Ability to develop skills in others to bring them up to a expected standards of work performance.  
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.  
• Interpersonal - Ability to get along well with a variety of personalities and individuals.  
• Communication, Oral - Ability to communicate effectively with others using the spoken word.  
• Reliability - The trait of being dependable and trustworthy.  
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.  
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.  
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.  
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.  
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.  
• Accountability - Ability to accept responsibility and account for his/her actions.  
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.  
• Conflict Resolution - Ability to deal with others in an antagonistic situation.  
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.  
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.  

POSITION SUMMARY

Performs RN Charge Nurse functions in cooperation with and as assigned by the LB Broen Home DON. Communicates and collaborates with contracted staff, healthcare organizations and personnel to plan and deliver exceptional care and services to each resident based on their needs and assessments.

Pay Rate: $36.00 - $43.20 per hour

Shift: Part-time, Days

ESSENTIAL FUNCTIONS:

• Assumes the role of "Person In Charge" of the facility while on duty. 
• Accurately observes and evaluates situations and provides leadership and direction. Secures additional organizational and professional assistance as indicated. 
• Demonstrates accurate performance of all Nursing Competencies identified in the "Facility Wide Resource Assessment". 
• Provides clinical leadership to care staff. 
• Collaborates with the DON to direct, supervise and evaluate staff performance to assure high quality care. 
• Recognizes an emergency situation and responds to it, providing leadership and direction to staff. Acts in the role of Incident Commander until additional leadership staff arrives. 
• Monitors use of facilities and staff time to ensure effective use of resources. Assesses the need to adjust staff, equipment and services and brings recommendations to the RNUC's, ADON, SSU Manager and the DON. 
• Supports and participates in the onboarding and training activities for new LB Homes employees. Participates in staff training and continuing education in the nursing home. 
• Implements care delivery systems in the Nursing Home. 
• Maintains an attitude of respect and dignity toward all individuals: families, staff and residents. Communicates effectively and in a courteous manner. 
• Completes clinical assessments and care planning for all residents as needed according to resident conditions. 
• Ensures all staff's compliance with LB Homes Employee Handbook. 
• Collaborates with the RNUC's, ADON, SSU Nurse Manager and DON to direct, supervise, evaluate and document performance of all staff working in the nursing home. 
• Leads, manages and holds each staff accountable to ensure compliance with resident care plans, facility policies and procedures and LB Homes Core Values. 
• Performs and supervises activities and assignments with a commitment to promoting employee and resident safety. 
• Assures that resident care and services are performed following infection control standards, policies and procedures. 
• Is responsible for compliance with the reporting requirements of the Vulnerable Adult Act including the investigation and immediate reporting of suspected maltreatment. 
• Maintains accurate electronic health records which reflect care and services needed and provided and to store and process data and produce reports within HIM standards and HIPPA requirements. 
• Completes tasks and assignments as listed on the position task listing. 
 

POSITION QUALIFICATIONS

Competency Statement(s)

• Integrity - Always do what is right.

• Compassion - Open your heart and show you care.

• Dedication - LB Homes can count on you.

• Team Work - Help each other make it happen.

• Customer Service - Know the need and meet it.

 SKILLS & ABILITIES

POSITION SUMMARY

Performs RN Charge Nurse functions in cooperation with and as assigned by the LB Broen Home DON. Communicates and collaborates with contracted staff, healthcare organizations and personnel to plan and deliver exceptional care and services to each resident based on their needs and assessments.

Hours: Approximately 11pm to 7am

Pay Rate: $36.00 - $43.20 per hour

• $4.00 Differential for evening and night shifts
• $5.50 differential for weekend hours.

SHIFT: NOC; approximately 32 hours every two-week period PLUS 1 shift every other weekend.

ESSENTIAL FUNCTIONS:

• Assumes the role of "Person In Charge" of the facility while on duty. 
• Accurately observes and evaluates situations and provides leadership and direction. Secures additional organizational and professional assistance as indicated. 
• Demonstrates accurate performance of all Nursing Competencies identified in the "Facility Wide Resource Assessment". 
• Provides clinical leadership to care staff. 
• Collaborates with the DON to direct, supervise and evaluate staff performance to assure high quality care. 
• Recognizes an emergency situation and responds to it, providing leadership and direction to staff. Acts in the role of Incident Commander until additional leadership staff arrives. 
• Monitors use of facilities and staff time to ensure effective use of resources. Assesses the need to adjust staff, equipment and services and brings recommendations to the RNUC's, ADON, SSU Manager and the DON. 
• Supports and participates in the onboarding and training activities for new LB Homes employees. Participates in staff training and continuing education in the nursing home. 
• Implements care delivery systems in the Nursing Home. 
• Maintains an attitude of respect and dignity toward all individuals: families, staff and residents. Communicates effectively and in a courteous manner. 
• Completes clinical assessments and care planning for all residents as needed according to resident conditions. 
• Ensures all staff's compliance with LB Homes Employee Handbook. 
• Collaborates with the RNUC's, ADON, SSU Nurse Manager and DON to direct, supervise, evaluate and document performance of all staff working in the nursing home. 
• Leads, manages and holds each staff accountable to ensure compliance with resident care plans, facility policies and procedures and LB Homes Core Values. 
• Performs and supervises activities and assignments with a commitment to promoting employee and resident safety. 
• Assures that resident care and services are performed following infection control standards, policies and procedures. 
• Is responsible for compliance with the reporting requirements of the Vulnerable Adult Act including the investigation and immediate reporting of suspected maltreatment. 
• Maintains accurate electronic health records which reflect care and services needed and provided and to store and process data and produce reports within HIM standards and HIPPA requirements. 
• Completes tasks and assignments as listed on the position task listing. 
 

POSITION QUALIFICATIONS

Competency Statement(s)

• Integrity - Always do what is right.

• Compassion - Open your heart and show you care.

• Dedication - LB Homes can count on you.

• Team Work - Help each other make it happen.

• Customer Service - Know the need and meet it.

Education:

Associate's Degree (two year college or technical school) Required, Field of Study: Nursing

Experience:

1 plus years of Long Term Care experience preferred

Computer Skills:

Basic computer skills and the ability to maximize use of web based Electronic Health Record software used by the organization

Certifications & Licenses:

Current Minnesota RN license in good standing

Current CPR certification

Appy at: https://lbhomes.org/apply-now

POSITION SUMMARY

Under the direction of the Licensed Nurse, provides nursing and related services to assure resident safety and to attain or maintain the highest practicable physical, mental and psychosocial well-being of each resident as determined by resident assessment and individual plans of care. Performs delegated tasks according to identified competencies and assignments for the TMA role.  Will also perform CNA job duties as needed. 

Pay Range:  $21.00 - $25.20 per hour based on skills, education, and experience plus any applicable shift differentials. 

See Full Job Description
________________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Essential Functions Statement(s)

• In collaboration with the licensed nurse, performs scheduled and delegated TMA tasks according to the Team Leader Task listings, unit schedules and as indentified on the resident's care plans.   
• Exhibits an attitude of respect and dignity toward all individuals: residents, families and staff.  
• Communictates and cooperates with residents, families, other employees and visitors.  
• Meets employee expectations as stated in the LB Homes Employee Handbook and facility policies.  
• Guards and assures the privacy of residents and their healthcare information.  
• Reports any noted safety hazard to their supervisor immediately and participates in resolving the concern.  
• Encourages and assists residents to identify and participate in activities of interest.  
• Follows general and nursing department safety policies and procedures. Approaches all tasks with a safety first attitude and a committment to perform tasks as instructed.  
• Performs all duties following infection control standards.  
• Supports and participates in the onboarding and training activities for new LB Homes employees.  
• Spends all on duty time with a resident-centered focus.  
• Provides resident care according to the care plan.  
• Maintains records, documents tasks completed, patient care provided and noted condition changes. Presents concerns, questions or problems to the licensed nurse in a timely way.  
• Recognizes an emergency situation and responds according to LB Homes Emergency Procedures. Participates in Emergency Drills in their work area.  
• Completes at least 12 hours of Nursing Assistant and TMA education annually.  
• Speaks, reads and writes English.  
• Is free of communicable disease.  
• Successfully peforms each Nursing Assistant and TMA/Team Leader Competency according to the "Resident Needs and Competency Worksheet" items which are identified based on the Facility Wide Resource Assessment.

Competency Statement(s) 

• Integrity - Always do what is right.  
• Compassion - Open your heart and show you care.  
• Dedication - LB Homes can count on you.  
• Team Work - Help each other make it happen.  
• Customer Service - Know the need and meet it.  
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.  
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.  
• Energetic - Ability to work at a sustained pace and produce quality work.  
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.  
• Friendly - Ability to exhibit a cheerful demeanor toward others.  
• Tactful - Ability to show consideration for and maintain good relations with others.  
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.  
• Innovative - Ability to look beyond the standard solutions.  
• Interpersonal - Ability to get along well with a variety of personalities and individuals.  
• Responsible - Ability to be held accountable or answerable for one’s conduct.  
• Accountability - Ability to accept responsibility and account for his/her actions.  
• Reliability - The trait of being dependable and trustworthy.  
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.  
• Accuracy - Ability to perform work accurately and thoroughly.  
• Adaptability - Ability to adapt to change in the workplace.  
• Ambition - The drive to achieve personal advancement.  
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.  
• Conflict Resolution - Ability to deal with others in an antagonistic situation.  
• Communication, Oral - Ability to communicate effectively with others using the spoken word.